CUSTOMER REVIEWS

Had a good time, would do it again,

Overall the boat was as pictured, the captain was amazing, and I had a great time. Carlos had good communication prior to sail date but his in person interaction was a little rude to my guests and I. Some of the amenities is not work but we made the best of it.
Thank you Carlos

Wow! Best trip ever

First there was a lot of confusion about where I was to board the boat. First, I was told to go to 16 Collins Ave on Miami Beach. Since I am from Miami and have a lot of boating experience I knew that was incorrect. Finally on the day before my booking I was given an address on the Miami River. We arrived a little before our 11am departure time. The captain, Alex did not have the paperwork and we had to wait on the dock for 20 minutes until someone brought it. I am not sure of Alex's boat experience. He was a careful operator but not confident in docking. We had our two grandchildren (twins age 7) on board. Actually the trip was for them. When we left the Miami River I told Alex the children liked to go fast and we wanted to see the bay and swim on the sand bar at key biscayne. We asked Alex to drive along the Coconut Grove shoreline and then to the entrance to the Gables Waterway. He did the Coconut Grove but would not go to the Gables Waterway. We then went to the Key Biscayne Sandbar and the kids jumped in. Alex, lit up a cigarette and was respectful when I requested he not smoke another. Within an hour a Miami Police Boat came and said the sand bar was closed due to Covid restrictions. Again instead of going to the Gables Waterway Alex took us under the Key Biscayne bridge near the UM marine facility and out to towards the Atlantic ocean. All of the time he was at idle speed and I know the area allows full speed. I might add that Alex was on his phone 90% of the time, text or talk. We then went back towards Miami, again at idle speed, he took us to Marine Stadium all at idle speed. Now comes the topper. Alex needs gas. That is why he probably did not want to go fast. So we had to go to the gas dock at the Biscayne Marriott, sit in the boat for 20 minutes while he got gas.
Leaving a dock on a 4 hour charter without sufficient gas is unprofessional and a possible safety issue. Notwithstanding all of the above, the kids enjoyed themselves and we made the bestof the day. Jim Nolan