Profile Details
  • Member Since:
    January 2019
  • Location
    Florida
  • Languages:
    Spanish, English, Russian
  • Response Rate:
    94%
  • Response Time:
    within 7 hours
Verifications
  • Email verified:
    Yes
  • Phone verified:
    Yes
  • Reviews:
    21 Reviews

None

21 Reviews

  • Zack
    June 3rd, 2020

    Great experience. Great boat. Elena was super responsive and easy to work with!

  • Julianne
    May 31st, 2020

  • jaron
    May 29th, 2020

    Everything about this boat was awesome! We had a great time.

  • Boris
    May 27th, 2020

    I have to say the weather was terrible in the beginning and we have second thoughts. However, as we got into our trip, the weather got better and we truly enjoyed the event that we’re pretty much gave up on. The crew was phenomenal. The owner was very responsive. Five stars to all.

  • Widley
    May 25th, 2020

  • Alexia
    May 23rd, 2020

    Elena was always helpful and fast to respond. We had a great time, our captain was always willing to help and very knowledgeable about the area. Thanks!

  • Alexia
    May 20th, 2020

    Great time with great friends! Elena was very helpful, and captain Robert was the best! We didn't have towels but except fot that all was awesome!

  • Andrew
    May 13th, 2020

    Trip was great, owner and captain very responsive and nice, had a great time

  • Yuliia
    April 28th, 2020

    Elena was super helpful and responsive. They offered an upgraded boat and I would definitely book with her again! Thank you for everything! You made my birthday unforgettable!:)

  • Carlos
    March 8th, 2020

    Great Experience! I would recommend!

  • Melvin
    March 6th, 2020

    Just book this book for my 32nd Bday in Miami!! The boat and crew was AMAZING!!!! 4hrs of nonstop parties. The Jetskii rentals was seamless as we cruised out and once anchored someone pull up to us with 2 Jetskiis to rent. Will Book again! 5 star service!

  • Ricardo
    Feb. 3rd, 2020

    Gran atención del capitán

  • darwin
    Feb. 2nd, 2020

    Had a great time great trip and captain was a great person i will definitely charter with this boat again.

  • Adel
    Jan. 8th, 2020

    Beyond amazing! Beautiful large yacht! The boat was large enough for are whole group with plenty of extra space and views from all areas. I would highly recommend booking with Elena and team! They are not only extremely professional but very responsive and courtesy . We will definitely be back! Thank you!

  • Amy
    Aug. 1st, 2019

    Had an amazing time. Would definitely recommend

  • Carmichael
    July 7th, 2019

    What a phenomenal experience! My friends and I had a wonderful time on Elena's boat to celebrate my birthday. It was so spacious and well-equipped with everything we needed to have a great time at sea. We even got to swim around and play with some of the activities that were on the boat. Elena and her team were so wonderful to work with, and tailored our ride to let us see everything we wanted to see! Before arriving, Elena was very accommodating and responsive to all of my questions. It was our first time in Miami, and I'm so glad we experienced it on this beautiful boat. Would highly recommend!

  • Shayla
    June 17th, 2019

    I would not recommend renting from this site OR this owner. I contacted a couple owners before booking this yacht and had either zero response or conflicting booking info.

    Although most of this owner's reviews are pleasant, I can say my experience was far from it. I contacted the owner Elena to request info regarding her 60 ft Ferretti on June 11th.. We communicated about details and after she confirmed the boat's availability, I promptly booked the yacht for the 2 hr duration on June 22nd 3pm-5pm. Paid in full. After booking was complete I once again confirmed my 3pm timing. Elena replied and assured me the reservation was accurate. The next day I actually reached out and spoke with her directly concerning bad weather policy. She was pleasant, we discussed my reservation specifically. I informed her that I was hosting a bachelorette weekend in Miami and we were all tourists so a contingency would be needed if weather was not favorable. Elena explained the weather protocol and advised me not to check forecast until closer to the week of travel. The next day, she contacted me saying that she could not fulfill my reservation due to it being a 2 hour booking on a weekend. I asked her to explain how could this be when I not only book that time frame on sailo.com BUT she confirmed and accepted my payment for the 2 hr price NOT a half day amount which is clearly more. She quickly blamed the website and offered me another "yacht"... a big orange fancy speedboat in my opinion. I declined that offer because that was not the yacht I wanted nor paid for. She gave the option to change my times. One for 10am and the other for 8pm. Ridiculous! I reminded her that we were only in town for the weekend and had very little flexibility. I would be willing to change times as long as it was realistic. We would not be able to make an early AM time and 8pm at night was just insulting. Side note, she did not have a previous booking in my time slot , she must have just wanted to leave it open for someone who may want a longer booking. Basically, more money for her. She claimed that she would figure something out so that this didn't ruin our trip. And if she couldn't, then we would get a full refund.

    Two days go by and I don't hear anything for her. I reached out on June 15th to confirm the reservation was still intact... she simply reply "Unfortunately we can only do 8pm-10pm."
    As if we hadn't booked and confirmed my time originally . After I explained how disappointed I was with her customer service and how unfair this all was. She said nothing. When I reached out again, she the said Sailo was finding me another boat. No one from sailo ever contacted me. I then was left with no choice but to tell her to cancel.

    Now, here's the kicker... she cancels the reservation and SAILO.COM still charges ME the $73 service fee! How outrageous ! I contacted Elena and sailo because this is just wrong. Still waiting for response from the company .Now, I am currently in the process of finding a new yacht with less that a week before my party 12 arrives in Miami with hearts set on a yacht experience. But I assure you that I will not use this 3rd party site ever again.

  • Daryl
    June 16th, 2019

    Aour charter was great the captain was great the host was great. It was Safe and fun. I will be using this charter again

  • Mary
    June 14th, 2019

    Elena and her crew are absolutely amazing!!! Elena was super responsive and helpful since the first day I reached out. I inquired for my sisters bachelorette party and it was truly the highlight of the trip-- the boat is BEAUTIFUL, extremely clean, and we could not have asked for a better captain onboard - SO fun, nice, and attentive!!!! My experience was nothing but perfect -- if i am ever back in Miami, we will be doing this again! Thanks for an overall GREAT experience :)

  • Mindy
    June 10th, 2019

    We had a wonderful half day on this boat in early June 2019. Captain and crew were amazing! Elena, the owner, was also wonderful. Would highly recommend this boat and crew to anyone wanting to spend time out on the beautiful waters of Miami!

  • Hailey
    May 10th, 2019

    We took this boat out for a bachelorette party and had the best day out at sea! They took us to a sandbar during the day and then brought us to a restaurant for us to grab lunch. Highlight of our trip!