CUSTOMER REVIEWS

Customer reviews on Sailo

Read the reviews of thousands of happy customers that rented sailboats, motor yachts and catamarans worldwide. Learn what our renters and boat owners have to say about their experience with Sailo - the global boat rental and yacht charter marketplace who proudly connects every day thousands of renters with private boat owners and charter companies.
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    Katelyn
    Chartered a 2005 Cranchi Endurance of 41ft
    Aug. 14th, 2024

    Fabulous boat and fabulous crew. Lucas and Khaled were so lovely and made our trip very special. It was my partners bday - they put up balloons and a banner which was so thoughtful. Couldn’t recommend this boat or crew more. A perfect day.

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    Gene
    Chartered a 2008 Sea Ray 470 Sedan Bridge of 52ft
    Aug. 14th, 2024

    Great renter, will absolutely charter again

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    Pamela
    Chartered a 2008 Bavaria 46 Cruiser of 46ft
    Aug. 14th, 2024

    The sailboat was nice and was what we expected.

    Kristian the skipper was knowledgeable about the boat and sailing . Very unenthusiastic about being there. We had to ask to have the sail put up, and did have it up for a couple of hours the first day. Other than that we just motored ., there wasn’t much wind . We understood that , but the sail could have been raised more times . We had to ask about how to steer the boat and other operation, as my son in law wanted to learn more. No information was offered by Kristian to us. A small amount of info was given about the area we were motoring through, when we pressed for info. The first stop was really nice, and we enjoyed the night there. Our skipper was very concerned about meeting up with his friends, and kept leaving the sailboat to meet them . The second stop where we spent the night was on Vis. My daughter had to convince our skipper to go to a spot she had researched , which was great, even though Kristian wanted to just spend the night in the port . We did finally go to the spot my daughter insisted that we anchor in. It was lovely. We went to a restaurant that our skipper recommended, that he had been to many times. It was a tourist trap, the food wasn’t good, it was expensive and we are quite sure that we all got severe food poisoning there. The last day we tried to adjust our plan since my husband was ill, our skipper was irritated and annoyed with our suggestions. We finally just went back to the split port early

    In summary, the boat was nice, the skipper was disengaged unenthusiastic, and he clearly didn’t want to be out with us. We were four fun excited adults, and we helped out with all docking etc. we were easy guests. Disappointing that our skipper wasn’t better. This was a splurge for us to arrange and we were so very excited about sailing for a few days of our Europe trip. The sail would have been so much nicer if the skipper had been more engaged and tried to really make our sail wonderful .

    Response from the boat owner

    I am very sorry for the experience that you had onboard Marinas and I must say that I was shocked after reading your review. Let me remind you that we had a whats app group from the moment the booking was confirmed and I have mentioned several times that I am at disposal for any questions or issues that you may have before or during your stay. Unfortunately there is nothing I can do once the charter is over and I learn about your experience from the review, more than a week after you left. I have as well welcomed you on the pier on the last day and ask how everything was but you mentioned nothing.
    Further on I am confused about some of your comments and I am still trying to understand where the actual problem was.
    As you wrote, there was no wind but you insisted on lifting the sails up. Kristijan, of course, did it and you were floating for several hours barely moving. I can understand why he was unenthusiastic about sailing and I hope my future guest will as well.
    Meeting with fellow skippers is part of our life. Please understand that the skipper is living your life, he is waking up when you wake up and he will go to sleep when you go to sleep. He speaks your language and he will laugh at your jokes. He will eat when you eat and what you eat, his working day is not 8 hours but 24 hour /day and if some of our colleagues are anchored next to us it is normal that we will go for a chat while in the same time you are safely anchored, swimming, snorkeling, enjoying your time.
    With respect to the restaurant, unfortunately for us, it was not food poisoning. Kristijan picked up a virus from you and we had to cancel our next departure as he was not able to work. Restaurant where you had dinner is called Roki's and it is one of the Vis Island highlights due to the authentic way of how they prepare the food. Their reviews speak for themselves.

    I just want to say that you were one of our few guests that had previous boating life and you were experienced enough to notice the amount of time and love invested in keeping Marinas up to standards. I would do all in my power to correct that but unfortunately it is too late.
    I am also very very sorry that John had severe sea sickness and that you had to cancel your last day for that reason and I understand the frustration that your holiday, planned a long time ago, did not go as planned...however I would leave to readers to estimate whether we are as guilty as you wrote. At this point I can only offer a good discount and myself as your personal skipper in case you ever decide to come back to Croatia.

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    Ted
    Chartered a 1988 HUNTER LEGEND 35 of 36ft
    Aug. 13th, 2024

    A great experience. Very beautiful and well-maintained boat. Marco was a great captain and host. He had cold beverages below, was conscientious of all parties, and was very knowledgeable of the coastal landmarks and waterways.

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    Stuart
    Chartered a 2018 Lagoon Lagoon 620 Essence of 62ft
    Aug. 13th, 2024

    EVERYTHING about this trip was fantastic. Christian, Iris, and Kaia are the best hosts. From the moment we stepped aboard, everything was wonderful - the food, drink, conversation, singing, water time. This was the best thing we did on our trip to Nassau. What a way to celebrate tuning 60!! Only regret was that I didn’t book for multiple days. We will be back and doing a trip with them again.

    Response from the boat owner

    Thank you so much Stuart, we look forward to have you onboard again :)

4.93 / 5

24691 customer reviews
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