CUSTOMER REVIEWS

Via the Sailo messaging app I negotiated a cruise leaving from Bayshore Marina in Coconut Grove at 11:00 AM and returning at 3:00. Communication was slow and for every three questions asked one was answered. Immediately after placing a non-refundable payment for the trip, I was advised that it would be better if we could sail from South Beach. I pushed back since my entire group was coming from Coconut Grove. Then I was told that we could depart from Bayshore only if we left at 10:00 because they needed to get back to South Beach and would be squeezed for time. I conceded that we would start at 10:30. I was asked to show up at 10:15 and sent Evites accordingly. Two days before the event David called and told me that I needed the entire group to be there at 10:00AM and that we would end the cruise at 2:15, not 2:30 as agreed. He said this was standard policy to end every cruise 15 minutes early to allow for disembarkation. It was clear that the owner had booked a second cruise after mine and needed to high tail it out of there to meet his second party. I was already upset about this situation on arrival. We had a group of five families aging in range from grandparents to elementary school children. One member snapped at us because the fifth family had not yet arrived at 10:20 for a 10:30 cruise. We told her that we are not supposed to depart until 10:30 and she said, "That is not my understanding." Relative to the other cruises I have booked on Sailo this experience was disappointing. The crews on other boats are typically trying to make sure that we have a good time. On this boat they were short with the guests, ordered people to board two at a time, spent ten minutes going over rules, demanded to know a point person who was in charge of the minors and generally had an unwelcoming attitude.

Martha and her guest were a pleasure to have onboard.

We had the best time! Would highly recommend.

Our reservation was great. Patricia was very responsive and informative as I had a lot of questions due to it being my first time renting a boat. Our captain, Justin, was also amazing. He was recommended to us by Patricia.