The charter experience had the potential to be great, but it was severely impacted by an unacceptable incident involving the captain. During the trip, I discovered the captain secretly taking photos of the women on board without asking for permission. At first, I tried to give him the benefit of the doubt, assuming he might have been documenting the charter with the intention of sharing the photos with us. However, that was not the case.
When I confronted him and reviewed the images he was capturing, it became clear that they were highly inappropriate and explicit in nature. I immediately insisted that he delete the photos, which he did. Following the incident, I reached out to customer support and the owner to report what had happened and seek resolution. Unfortunately, I was met with a complete lack of support, acknowledgement, or sensitivity regarding the seriousness of the situation.
This was a deeply disturbing experience, and the response from customer service only compounded the violation. A situation like this deserves to be addressed with urgency and care, and I was extremely disappointed by the handling of my concerns.
We had a great time, would recommend them!
Respectful group! Really nice trip to Cascais!
Absolutely perfect! We had a wonderful time, and Captain Nick was awesome. He made sure we were comfortable, and pointed dolphin and landmarks. We will definitely be repeat customers!
Captain Mark was very accommodating and helpful on our trip. My Dad is a spry 96, and Captain helped with onboarding and helping in many aspects. The trip around the waterway was fun, a lot of information shared by the Captain making the trip an excellent addition to our visit! Thank you Captain Mark!