CUSTOMER REVIEWS

1. 1 hour before our departure time Alejandra tells me the price owed for the captain and gas will be higher because it’s New Years. No where in the advertisement or Terms & Conditions does it says this. She and I messaged each other several times and she never stated this. Now, right before it’s time to leave I’m forced to pay more.
2. They informed us to arrive 20 minutes early. We arrive at the dingy boat storage 30 minutes early- no boat. The boat shows up 2 minutes late full of people. Then they have to all debark and he has to quickly clean the boat. So we weren’t able to get on until 15 minutes after our start time. Why make us arrive early and stand in the hot sun if you aren’t even going to be ready?
3. The advertisement says that a floating blanket and water guns are on board. Nope. Supposedly they were broken the day before. There was a wayboard present but the captain said we couldn’t use it cause he wasn’t certified in it or something.
4. The advertisement said jet skis available- nope. Supposedly cause it was Jan 1st there were no Jet Skis available. Again, why wasn’t this disclosed.
5. The only saving grace was the captain, Alex. He was pleasant.

However, overall the person we booked with falsely advertised the amenities on board and the business practices were shady.

Jason was great! Showed up on time, communicated well, and was very understanding.

Nice group from NY , all of you are welcome any time in our boats