CUSTOMER REVIEWS

In the beginning, Stefania was very communicative. Once she got my money and I asked for a location in advance it all stopped. I arrived at the address she provided, our group of 9 waiting in the blistering heat for over an hour. We were never provided with a captain phone number. After an hour I get a call from a Salio representative after an hour saying they gave me the wrong address and had difficulties with the navy and picking up people there. Fair, things happen. Our boat was originally 11am-3pm. It was then 12 and would take us another half hour to get to the new location. Once we got there there the captain and whoever was with him were extremely rude and said WE went to the wrong address which is why we were late. I then inquired about having my full 4 hours and he said "Your not getting on this boat unless you pay $850 (which contract was only $600 in person) and that we would only get it till 3 because they had another booking. (After being yelled at by Stefania and told we were to only pay $700 there and get boat till 4...which we did not. The captain and first mate were nice but did not know how to drive and the boat was disgusting. Not what we ordered and the bathroom smelled like piss. This was unprofessional and unacceptable. When I said this to Stefania she basically told me tough shit. This is the second time I have rented a boat from Salio that it has been an absolute shit show. The first time the captain said he did not have my times (even though they were confirmed) and if I wanted it I had to pay an extra $500. After a week I finally got a refund from them (That captain's name is Gerhard from South Africa btw-avoid him at all costs too) To be honest, avoid this entire website it is a sketchy scam!! I'm so pissed at my experience and I am demanding a refund for the entire trip but just hope my review saves you from booking!

-The ship mate and captain were very nice and helpful
-We were able to get a jet ski at the last minute w/ no prior notice
- Elena was highly responsive

Thank you!