BOAT QUESTIONS AND ANSWERS
Questions and Answers about boats on Sailo
Find out more information about the boat rentals and yacht charters on Sailo by reading the
questions that renters are asking directly the boat owners and the answers they receive. The
general topics vary from details about pick-up and drop-off locations, inquiries about
activities you can do on a boat rental, catering options, safety questions, etc.
At Sailo we encourage all our users to communicate with the boat owners and request additional information about the sailboats, motor boats and catamarans available for rent on the platform. On each boat page there is a Customer Questions & Answers public section, where any user can ask general questions about the boat or yacht charter. As a customer, you can also choose to initiate a private conversation with the owner by clicking on the "Message Owner" blue button.
At Sailo we encourage all our users to communicate with the boat owners and request additional information about the sailboats, motor boats and catamarans available for rent on the platform. On each boat page there is a Customer Questions & Answers public section, where any user can ask general questions about the boat or yacht charter. As a customer, you can also choose to initiate a private conversation with the owner by clicking on the "Message Owner" blue button.
Question:
What is your cruise route?
Answer:
The yacht charter has various routes dependent on the port of departure, cruise time, and conditions on the Bay. Typically we visit all the central bay land marks: from McCovey Cove under the Bay Bridge to the San Francisco Ferry Building, then cruising along the Embarcadero to view the sea lions at Pier 39, past Fisherman’s Wharf, out to the Golden Gate Bridge, around Alcatraz, and along Treasure Island. Please email [email protected] for special route requests.
by Janet
on August 21st 2018
Question:
What happens if it rains?
Answer:
Though we all love the great weather the Bay Area has to offer, if it does happens to rain the day of your event do not despair! This boat rental has ample interior space to host your entire party inside the yacht.
by Janet
on August 21st 2018
Question:
What is the cancellation policy?
Answer:
"All reservations require a 50% deposit to secure the date and time requested. The balance is due in cash at boarding or 48 hours prior via credit card.
Tours may be canceled up to 7 days before sailing and receive 100% refund.
Between 7 days and 48 hours before sailing, we can work with you to reschedule the tour at a future time or you will be charged 15% cancellation fee.
Cancellations of 48 hours or less will be charged full amount due, unless the tour is rescheduled for the same charter duration.
If the Captain cancels the tour due to weather, we will work with you to reschedule your tour at a future time. If this is not an option you will receive a 100% refund.
In addition, Captain may cancel any charter without refund for any of the following reasons:
- Passengers over intoxicated
- Aggravation of previous injury
- Illegal drug use
- Unruly or reckless behavior
- Criminal activity or violation of the local law and boating regulation"
Tours may be canceled up to 7 days before sailing and receive 100% refund.
Between 7 days and 48 hours before sailing, we can work with you to reschedule the tour at a future time or you will be charged 15% cancellation fee.
Cancellations of 48 hours or less will be charged full amount due, unless the tour is rescheduled for the same charter duration.
If the Captain cancels the tour due to weather, we will work with you to reschedule your tour at a future time. If this is not an option you will receive a 100% refund.
In addition, Captain may cancel any charter without refund for any of the following reasons:
- Passengers over intoxicated
- Aggravation of previous injury
- Illegal drug use
- Unruly or reckless behavior
- Criminal activity or violation of the local law and boating regulation"
by Simon
on October 12th 2018
Question:
Can you pick up clients from Atlantis on Paradise Island?
Answer:
All our boat rentals depart from Palm Cay Marina. Due to heavy traffic around Paradise Island, we can not arrange pick-ups from Atlantis Resort. We recommend taking a taxi and meet us at the boat.
by Yogini
on October 23rd 2019
Question:
If there is bad weather will i get refunded?
Answer:
If weather conditions are deemed to be unsafe, a credit will be given or guests can reschedule for a rain date for this boat rental.
by Janet
on July 10th 2018
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Interested to offset part of your boat ownership costs? List your boat in minutes and for free. Sailo offers 24/7 customer support for all bookings and enables all boat owners to communicate directly with guests. As a boat owner, you choose rental rates and availability. You can accept or refuse any booking request or renter.
