How do I contact the boat owner?

For booking requests and inquiries, you can message owners and captains directly online! Once you have found the perfect boat & captain combination, simply connect with them on the listing page by including a short message. We also recommend including some information about your potential trip (number of people, trip locations, estimated pickup time, etc). Once completed, simply send your message, which will then be delivered to the boat owner and/or the captain. When either the boat owner or the captain respond, you will receive several notifications.

How do I share a booking with a friend?

To share a booking with a friend, go to the booking confirmation page and click “Email to a friend” link that will allow you to email a booking (with all relevant booking details) to one or more email addresses. You may also share boat profiles with relevant details including, but not limited to, headline, location, type, year, length, capacity, dates and prices, as well as captain profiles with relevant details including, but not limited to, name, location, experience, services offered, dates and prices.

How do I include a coupon?

If you have a valid Sailo coupon you can add the coupon on the booking checkout page. To include the coupon click on the "Coupon?" link located on the right side of the booking checkout page. From there type in the coupon code, click “ok” to apply the coupon and the price of your booking should be updated accordingly.

How long is a typical rental period?

Typical rental period is defined by the amount of time you would spend out on the water and it may vary from a quarter day rental (2 hours), to half-day rental (4 hours), to full-day rental (8 hours) and to Multi-Day Rentals (more than 24 hours). For multi-day rentals, please contact Sailo concierge at concierge@sailo.com or via phone at +1 (646) 780-9275.

As a renter, how do I know if my booking is confirmed?

Once boat owner and the captain confirm your booking request, you will receive an email notification confirming the approved booking. You will be able to see the booking in the My Trips section with all relevant trip details including renter, boat and captain information, booking request date, departure/return location, price breakdown and pickup instructions from the boat owner (if any).

As a renter, can I captain my own boat?

Yes. While captained rentals include a licensed captain that drives the boat for you so that you can fully enjoy the water even if you are new to boating, you may also captain (bareboat) a boat on your own provided that you have satisfactory level of boating experience in order to do so. Bareboat rentals do not include a captain or crew. Bareboat is great for experienced renters who are comfortable operating the boat on their own and can demonstrate a certain degree of boating experience vetted and verified by the expert Sailo staff.

Does Sailo charge a Security Deposit?

Yes, a security deposit is held on the renter’s credit card to cover any incidental damage or lost items. The hold is placed on the credit card at the time of booking and released 18 hours following the conclusion of the rental if no claims have been filed. In the case a claim is filed, the security deposit is held until the claim is resolved. This charge will appear on the renter's credit card statement as "Balanced".

A minimum default $500 security deposit will be held on the Renter’s credit card. A boat owner can also adjust the security deposit amount associated with his/her boat listing from a minimum of $500 to a maximum of $99,999.