Cancellations


What is Sailo’s cancellation policy?

What is Sailo’s cancellation policy?


Sailo has a standardized Cancellation Policy enforceable to protect both renters and boat owners. You can cancel your reservation up to 5 days before the booking without penalty. Otherwise, bookings are non-refundable. To cancel, call Sailo at (646) 780-9275.

If the Renter cancels the reservation 5 days or more prior to the rental local start time and if the boat owner agrees with the cancellation, he/she will receive a refund excluding the Service Fee.

If either the Boat Owner or the Captain cancel the reservation 5 days or more prior to the rental local start time, the Renter will get a full refund including the Service Fee.

If the Renter cancels the reservation less than 5 days prior to the rental local start time, he/she will not receive a refund, except for the security deposit.

If either the Boat Owner or the Captain cancel the reservation less than 5 days prior to the rental local start time, the Renter will receive a full refund including the Service Fee.

 

Please keep in mind that you should check with each boat owner, as our professional operators often have specific cancellation policies which supercede those of Sailo.

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