Renter Policies


How long after a charter do I have to file a complaint/claim for a refund?

How long after a charter do I have to file a complaint/claim for a refund?


You have until 12:00 pm local time the day after your charter to submit a refund request.

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Reasonable Care and Activities

Reasonable Care and Activities


Renters must not use the boat for high-risk activities and/or must not engage in competitive boating or racing, carrying passengers in areas of the boat other than in the areas designated for passengers, not wearing personal floatation devices when required by law, carrying passengers or anything else in excess of the capacity of the Boat, using the Boat to push, propel or tow another boat, or for illegal and/or dangerous activities. Captains, on behalf of the Renters, must drive and dock the Boat with reasonable care, keep and return the Boat clean, and return it on time. Renters must at all times comply with all laws and regulations relative to the use and the operation of the Boat.

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Fuel

Fuel


At the start of each rental, the Owner is responsible for keeping the boat fuel tank full or at the maximum capacity allowed by the boat’s marina or the maximum capacity recommended by the manufacturer.
Unless otherwise specified by the Owner in the Boat Features section, Renters must return the Boat with the same amount of fuel in the tank as there was at the start of the rental. 

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Administrative Event Charges associated with Citations and Violations of Law

Administrative Event Charges associated with Citations and Violations of Law


As per Fee and Commission Policies and Procedures, in the event a citation is issued due to an administrative event (‘Event’) associated with law regulation violations, such as processing parking or a speeding ticket, and while taking place during the rental, the party responsible will be liable for the cost. 

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