Sailo has a standardized cancellation policy enforceable to protect both renters and boat owners. You can cancel your reservation up to 5 days before the booking without penalty. Otherwise, bookings are non-refundable. To cancel, call Sailo at +1 646 441 0069.
BackAll damages must be reported to Sailo Support within 18 hours of the rental conclusion. Once all required documents have been received, including, but not limited to Check-In/Check-Out Survey, the damage claim will be processed within 24 hours of the reported incident. Depending on the nature and severity of the issue, insurance arbitration and payout times will vary.
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